Save my name, email, and website in this browser for the next time I comment. We could host a block party for people who aren’t getting to socially engage the way they want to, in a safe way. One of the things we’ve heard is that in the past you would have a really lengthy development process, you might debate for a long time, and you might do a ton of consumer research to figure out whether customers are going to like it or not. Here’s a list of must-have features that every food business needs. They’re actively running a number of different communication-type tests with their customers and doing a lot of different tests on a very rapid basis so they can understand the different ways of engaging with customers that actually energize the customer base, bring them in the most frequently, and ensure they’re aware of what the restaurants are offering, including how the menu may have changed and different ways they have of accessing their food. Stacey Haas: If you haven’t already, you have to be preparing for delivery, carryout, and curbside pickup. Our mission is to help leaders in multiple sectors develop a deeper understanding of the global economy. All Rights Reserved. Stacey is a leader in our Consumer Practice. Join in this webinar on October 28, 2020, to gain insights on how legacy modernization with low-code can increase revenue, achieve higher productivity, provide up-to-date software, improve business agility and As COVID-19 drives growth in the restaurant-to-consumer delivery market worldwide, hospitality businesses are turning to technology to reduce friction and high fees in the takeout and delivery experience. So how do you entice a consumer to still add on those other high-margin items when they’re ordering off premises? For a lot of the ones doing better, even if they’re down a little bit, they still may be in a sustainable place. This is a good list of online ordering solutions out there. MONTREAL, Sept. 30, 2020 /PRNewswire/ - Today, Lightspeed announces the availability of Order Ahead, a cost-efficient online ordering management system designed to facilitate takeout, enabling North American restaurants to provide customers with a completely contactless dining experience. They’re looking at new cuisines and new methods of ordering. Whether for bespoke dishes, limited edition merchandise, or grocery items, this new eCom platform allows restaurants to continue to maintain strong customer relationships and diversify revenue. Most recently, Lightspeed unveiled eCom for Restaurant to help users seamlessly transition their businesses online. A lot of restaurants quickly set up ad hoc curbside pickup for the summer, hoping it would be a six-month solution. Learn more about your customers and their purchasing trends to What do I need to do?” What do you tell that restaurant operator? One of the things we spent a lot of time on with CPG companies is how to be more agile: to ideate quickly but then get out and test and learn from consumers. What’s up, the whole thing is going perfectly here and ofcourse every oneis sharing data, that’s genuinely fine, keep up writing. Headquartered in Montreal, Canada, Lightspeed is trusted by favorite local businesses worldwide, where communities go to shop and dine. “With Order Ahead, restaurants can integrate a new sales channel directly into their existing POS and provide a contactless end-to-end experience.”, Marketing Technology News: Centro Positioned as a Challenger in the Gartner 2020 Magic Quadrant for Ad Tech, Marketing Technology News: Veritas Acquires Globanet, Extending Its Leading Digital Compliance Portfolio, “COVID-19 has changed how we run our business, and we knew we needed a technology partner that was fully integrated with an online ordering platform. Taco Bell recently unveiled its “restaurant of the future” idea, with multiple drive-through lanes, again, prioritizing order-ahead pickup. Take a look at other smart It’s something they were already doing, where you can get delivery of your favorite foods from a number of different restaurants. Reach new customers, increase orders, and become more efficient with questions and more! Never miss an insight. Join us again in a few weeks for the next episode of the McKinsey on Consumer and Retail podcast. But I think the important thing for brands to think about is, what role do they want aggregators to play in their end-to-end customer experience? Reinvent your business. Mobile order ahead is disrupting the QSR industry. What’s your message to restaurant operators as they head into fall and winter? Learn more about cookies, Opens in new collaboration with select social media and trusted analytics partners These are not lost behaviors; this is not a lost generation here. This year has been devastating for some restaurants—and yet, there are other food-service establishments that have seen their businesses boom since the start of the COVID-19 outbreak. To use it, you send your menu, photos and other information directly to MenuDrive and they’ll build an interactive online menu for you. about new menu items, special promotions, or even just to wish them So, the more you can reach out to customers on a personalized basis and say, “Support your local restaurant,” the better. It is useful for customers and restaurant owners. Platforms like PoppinPay help make branding a web and mobile order ahead app a piece of cake. Lightspeed announces the availability of Order Ahead, a cost-efficient online ordering management system designed to facilitate takeout, enabling North American restaurants to provide customers with a completely contactless dining experience.As COVID-19 drives growth in the restaurant-to-consumer delivery market worldwide, hospitality businesses are turning to technology to reduce …